Returns & Exchanges

At MTI Online Store, we strive for complete customer satisfaction. If you are not entirely happy with your purchase, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, including all tags, manuals, and accessories, and clearly write your RMA number on the outside of the box.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves your return, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.